AlexSys Educational Support Services

AlexSys has a long and successful history of providing tailored ICT support to globally sited SMEs, independent educational establishments and the public sector.

The AlexSys mix and match facilities cater for ICT design, installation, operation and support for every type of school and college.

The options available allow organisations without ICT technicians to reliably operate effective services. Organisations with skilled technicians and managers can augment their staff during times of illness, staff turnover or project implementation. The AlexSys  expertise will allow new projects to be implemented in a timely and effective manner.

The following services are currently available:

24 Hour Service Desk

• Use the AlexSys dedicated phone, pager and client support portal to log calls.
• Track calls to completion from a user friendly web application.
• Our office based engineers log on to your workstations and servers to resolve application, configuration or operational issues.

Engineering Support

• Use all the features of the AlexSys 24 hour service desk
• Purchase a pre-paid bank of engineering hours to call off as your
• Tailored scheduled visits to ensure the smooth running of your network including
  • Physical fault resolution
  • Hardware support
  • Planned maintenance
  • License auditing
  • Training
    

Facilities Management

• AlexSys will staff and run a complete organisational infrastructure
• Implement agreed maintenance and backup facilities
• Liaise with key suppliers and arrange application and service upgrades
• Plan future development of services based on technology developments and organisational developments

Infrastructure consultancy, design, build and support

• AlexSys has implemented local area networks, wide are networks and wireless solutions for power stations, PLC manufacturers, global organisations and Councils through to one rooms offices.
• AlexSys has an exemplary  track record in delivering well priced appropriate server hardware ancillary equipment and applications.
• AlexSys combine all this expertise with great purchasing arrangements to provide unbeatable infrastructure deliveries for voice and data solutions. 
  

Hardware Supply

• AlexSys advises on the most appropriate hardware, and supply, install and maintain it. AlexSys acts as your trusted procurement manager, working with a broad range of direct and trade suppliers, using our buying power on your behalf.
• AlexSys has long established, partner relationships with many major manufacturers, such as Dell, Intel and Cisco. Our strong relationships with them and their channel partners enable us to offer great prices and outstanding support response.
• For non-specialist items, AlexSys provides demonstration facilities and accept hardware returns where they turn out not to meet your needs.
• The AlexSys facilities managed or pre-paid support packages enables the management of hardware maintenance contracts. If something goes wrong you can rely on the expertise of the AlexSys engineers to get the most of manufacturer or third party support.    

Disaster Recovery Solutions

AlexSys can be trusted to deliver suitable technologies to cater for all establishment sizes :

• AlexSys can deliver disk backup
• Online backups
• Virtualised servers
• Block based mirroring solutions

Virtual Learning Environments

AlexSys provides hosted and onsite Moodle access

AlexSys also has its own web based CMS / records management / media delivery solution; DynaWApp. This provides flexible client-license free web based delivery of almost any content, with out the need for bespoke programming. 



For more information please do not hesitate to contact the AlexSys team on 01761 241695 or email enquiries@alexsys.co.uk.