Educational Support Services

AlexSys have a long history of providing tailored ICT support a broad range of public sector and private organisations.

Our mix and match facilities cater for ICT design, installation, operation and support for every type of school and college.

The options available allow organisations without ICT technicians to reliably operate effective services. Organisations with skilled technicians and managers can augment their staff during times of illness, staff turnover or project implementation. Our consultancy expertise will allow new projects to be implemented in a timely and effective manner.

The following services are currently available:

24 Hour Service Desk

• Use our dedicated phone, pager and client support portal to log calls.
• Track calls to completion from a user friendly web application.
• Our office based engineers log on to your workstations and servers to resolve application, configuration or operational issues.

Engineering Support

• Use all the features of our 24 hour service desk
• Purchase a pre-paid bank of engineering hours to call off as your
• Tailored scheduled visits to ensure the smooth running of your network including
  • Physical fault resolution
  • Hardware support
  • Planned maintenance
  • License auditing
  • Training

Facilities Management

• AlexSys will staff and run a complete organisational infrastructure
• Implement agreed maintenance and backup facilities
• Liaise with key suppliers and arrange application and service upgrades
• Plan future development of services based on technology developments and organisational developments

Infrastructure consultancy, design, build and support

• AlexSys have implemented local area networks, wide are networks and wireless solutions for power stations, PLC manufacturers and District councils through to one rooms offices.
• AlexSys have track record in delivering well priced appropriate server hardware ancillary equipment and applications.
• AlexSys can combine all this expertise with great purchasing arrangements to provide unbeatable infrastructure deliveries for voice and data solutions.

Hardware Supply

• AlexSys can advise on the most appropriate hardware, and supply, install and maintain it. AlexSys acts as your trusted procurement manager, working with a broad range of direct and trade suppliers, using our buying power on your behalf.
• AlexSys have long established, partner relationships with many major manufacturers, such as Dell, Intel and Cisco. Our strong relationships with them and their channel partners enable us to offer great prices and outstanding support response.
• For non-specialist items, we can often offer demonstration facilities and accept hardware returns where they turn out not to meet your needs.
• On our facilities managed or pre-paid support packages we can manage your hardware maintenance contracts. If something goes wrong you can rely on the expertise of our engineers to get the most of manufacturer or third party support.      

Disaster Recovery Solutions

AlexSys can be trusted to deliver suitable technologies to cater for all sizes of educatonal establishment:

• Alexsys can deliver Tape and disk backup
• Online backups
• Virtualised servers
• Block based mirroring solutions

Virtual Learning Environments

AlexSys can provide hosted and onsite Moodle access

AlexSys also have their own web based CMS / records management / media delivery solution; DynaWApp. This provides flexible client-license free web based delivery of almost any content, with out the need for bespoke programming.